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Nick Forbes's avatar

Absolutely love "starting with why." I've often made the mistake of taking things at face value. Something I'm actually avoiding however, is using the word "why", as the term can sometimes come across as accusatory or combative. This is the advice of former FBI hostage negotiator Chris Voss, in his excellent book "Never Split the Difference."

So we should still be aiming to understand the "why" behind the issue, but I've been starting to use "what, when, how, and who" questions to get there.

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Zachary Hynes's avatar

Great read!

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